FAQs

1. How long will it take for my order to arrive?

  • We process orders within 1–2 business days.

  • Standard shipping across India typically takes 5–8 business days, depending on your location.

  • You will receive a tracking link via email and SMS as soon as your package ships.

2. Can I change or cancel my order after it’s been placed?

  • Since all orders are prepaid and we immediately initiate the fulfillment process to get your pieces to you as quickly as possible, we do not accept cancellations or modifications once an order is placed.

3. How do I know which size will fit me best?

  • We design our garments with a modern, relaxed silhouette.

  • You can find detailed measurements for chest, length, and shoulder drop on the Size Guide link located on every product page to help you find your perfect fit.

4. How can I track my order?

  • Once your order ships, you will receive a tracking number via email, which you can use to monitor your delivery.

5. What is your standard return policy?

  • For regular returns, The Papaya House offers a 5-day return window from the date of delivery.

  • Items must be:

    • Unworn

    • Unwashed

    • In original packaging

    • Have all original tags attached

6. Are returns free, and when will I get my refund?

  • For approved damaged or wrong-item exchanges, The Papaya House covers all shipping costs.

  • For standard returns resulting in a refund, a nominal reverse shipping fee may be deducted from the final credit.

  • Once the warehouse inspects the returned item, refunds are processed to the Shopify account as store credit within 5–8 business days.
7. Under what conditions can I exchange an item?

  • Exchanges are only accepted if:

    • The item arrived torn/damaged, or

    • The wrong product was delivered.

  • Customers are asked to inspect their package upon arrival and contact The Papaya House immediately if there is an issue.

8. How do I initiate a return or exchange?

  • Email all the relevant details to The Papaya House.

  • The team will cross-check the information and get back to you within 1–2 days with confirmation that the return/exchange has been initiated.

9. What do I do if I received/wrong/damaged product?

  • Please contact us within 48 hours of delivery with photographs and your order details.

  • We will review the issue and provide an appropriate resolution.