At The Papaya House, we strive to ensure that every order meets our quality standards. If you are not completely satisfied with your purchase, we're here to help.

We accept return and exchange requests within 5 days of delivery of your order.

To initiate a return, please contact us with your order details. Once your request is approved, applicable return shipping charges (if any) will be communicated to you.

After the return request is approved and any applicable return fee is collected, we will arrange a pickup from your provided address.

Please ensure that:

• The product is unused, unwashed, and in its original condition.
• Original tags, labels, and packaging are intact.
• The item is securely packed for return shipment.

Once the returned item reaches our facility, it will undergo a quality inspection and verification process.

This verification process may take approximately 7–14 business days from the date we receive the returned item.

Returns that do not meet our eligibility criteria may be rejected and shipped back to the customer.

After successful verification and approval of the returned product, the refund will be initiated.

Refunds will be credited to the original payment method/account used during the purchase.

Please note:

• Processing times may vary depending on your bank or payment provider.
• Shipping charges, return pickup fees, or COD charges (if applicable) may be non-refundable.